• Spurs of Counties- 233 Manukau Road, Pukekohe 09 238 4070
  • Spurs of Kumeu- 11A Weza Lane, Kumeu 09 412 7930
  • Spurs at Horseworld- 135 Lower Cameron Street, Whangarei 09 438 7371
  • Flat Rate Shipping $10.00 New Zealand wide.
    *excludes Saddles, feed & Rural Deliveries.
    Shipping and Returns


    Orders will be dispatched by courier from our warehouse and/or retail stores.

    We aim to dispatch your order within 1 working day provided the item(s) are in stock.

    Please note: the dispatch process will not commence until payment is received and cleared.

    Supply Of Your Products

    Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Dispatch.

    The Order Dispatch will include a tracking number.

    Delivery Charges

    Delivery charges will be displayed at time of check out.

    If you are Rural please add rural delivery charges or your order maybe delayed as we try to contact you to obtain the extra charge for rural delivery costs.

    Please note that our courier company cannot deliver to a P.O. Box or Private Bag Address.


    All Spurs purchases include GST unless otherwise stated on the Product listing.

    All Spurs purchases are in New Zealand Dollars.

    Dispatch Times

    Dispatch times vary depending on if the product(s) are currently in stock.

    Please note that some items on our website will need to be back ordered.

    In stock: All items in stock will be sent by courier and we aim to dispatch within one working day.

    Delays & Back Orders: If an item is not in stock, or with our suppliers, there is often a delay caused. We apologise in advance for any delays caused by this. Once we know an order is going to be delayed, or an item is out of stock, we will contact you and give you options of alternative products or holding the item on backorder.

    Normal Expected Delivery Times:

    We use Aramex and NZ Post Couriers for New Zealand Deliveries.

    Once your order has been dispatched, you can expect the following Delivery Times.

    North Island Urban Address – 1 to 2 Working Days 

    North Island Rural Delivery – 3 to 5 Working Days 

    South Island Urban Address – 2 to 3 Working Days 

    South Island Rural Delivery Address – 4 to 5 Working Days

    Track & Trace

    All orders are dispatched with Track & Trace Details, and we are happy to run a Track & Trace on your order once it has passed outside the Normal Expected Delivery Time.  

    Note: Orders sent to Rural Delivery Addresses are unable to be tracked once they leave the hands of our couriers and are passed on to the Rural Delivery driver. Any order sent to a Rural Delivery Address is done so at your own risk. We strongly recommend Delivery is made to an urban address where possible. 

    Signatures & Authority to Leave

    All our parcels are sent with a signature required label. If a signature cannot be obtained by the delivery driver, a card to call will be left, and you will need to arrange collection or redelivery of your order from the courier company.

    Alternatively, you can authorise "Authority to Leave” when placing your order. This means you give your authority for the parcel to be left at your door, or other specified location, and accept all risk and responsibility of the parcel. 

    Damaged In transit

    We will replace any items damaged in transit, at our cost, as soon as we receive the damaged item back. It would also be very helpful if you were able to include some digital pictures of the damage so we may be able to assess and process your replacement quicker. 

    Returns Policy

    Spurs hopes you will be delighted with your purchase. If for any reason you are not completely satisfied, we are happy to offer a credit note or exchange of any item purchased from us, providing the following terms:

    Item is returned and received back to us within 14 days of purchase date complete with receipt or proof of purchase.

    Item is in its original packing, and both item and packing are in original condition.

    When an item is returned, we will create a credit note for the value you paid for the product(s) (less any freight costs) this credit note is then valid for 12 months.

    If you simply want to exchange one item for another the freight costs for sending the new item to you will need to be met by you.

    Non returnable items: 

    Gift vouchers, products purchased as promotional (discounted), products on sale or products on special.

    Faulty Products

    Please return faulty products to us as soon as possible. We are unable to Issue a replacement until we receive the faulty item back. Under the Consumer Guarantees Act, it is your responsibility to cover costs of returning faulty items.

    We will evaluate the item and arrange a replacement or repair.

    Returning Items: 

    Please complete the Spurs returns request form at the bottom of this page and a member of the spurs team will be in touch.

    Spurs Warehouse
    233 Manukau Rd
    Pukekohe 2120

    Please note, we are unable to make additional charges to your credit card. Spurs will be in contact regarding any further charges.

    During busy periods, please allow a maximum of 30 days for your credit note, replacement or exchange to be processed.